Effective Date: September 1, 2025
Last Updated: October 10, 2025

1. Introduction

This Privacy Policy describes how TMC Servers (“TMC Servers,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our services, website, and customer portal (collectively, the “Services”).

By using our Services, you consent to this Privacy Policy and agree that TMC Servers may process your information as described below.
This Privacy Policy is incorporated by reference into our Terms of Service, and by agreeing to the Terms, you also agree to this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide, maintain, and improve our Services.

A. Information You Provide to Us

When you sign up for or use our Services, you may provide:

  • Account Information: Email address, username, and password.
  • Billing Information (for paid plans): Name, payment method, billing address, and transaction history (processed securely through third-party payment providers).
  • Support Information: Any data you provide through support tickets, live chat, or contact forms.
  • Service Configuration Data: Hostnames, IP addresses, or other settings related to your hosted services.

B. Information We Collect Automatically

When you use our website or hosting platform, we automatically collect:

  • Log Data: IP address, browser type, device information, operating system, and timestamps.
  • Usage Data: Resource utilization metrics (CPU, RAM, storage, bandwidth), uptime, and error reports.
  • Cookies: Small files used for authentication, analytics, and preferences (see Section 6 below).

C. Information from Third Parties

If you sign in or connect through third-party services (e.g., Discord OAuth for bot hosting), we may receive basic account information from that provider according to their own privacy settings.

3. How We Use Your Information

TMC Servers uses collected information to:

  1. Provide and maintain our Services.
  2. Authenticate users and manage accounts securely.
  3. Process payments for paid plans.
  4. Monitor performance and prevent abuse or misuse.
  5. Improve and develop new features and offerings.
  6. Communicate important service notices, updates, and support responses.
  7. Enforce our Terms of Service and prevent fraudulent or prohibited activity.

We do not sell or rent your personal data to third parties.

4. How We Share Information

We may share limited information in the following circumstances:

  • With Service Providers: Trusted partners who assist with billing, infrastructure, analytics, or customer support (e.g., Stripe, PayPal, Cloudflare). These providers only access data as needed to perform their function and are bound by confidentiality obligations.
  • For Legal Compliance: When required by law, subpoena, or court order, or to protect the rights, property, or safety of TMC Servers, our users, or others.
  • In the Event of a Business Transfer: If TMC Servers undergoes a merger, acquisition, or asset sale, your information may be transferred under the same privacy commitments.

5. Data Retention and Deletion

  • We retain personal data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
  • When you delete your account, we remove or anonymize personal information, except where retention is required for recordkeeping, billing, or legal compliance.
  • Deleted servers, bots, or virtual machines may be permanently erased and cannot be recovered.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account;
  • Store preferences;
  • Analyze usage and improve our website.

You may disable cookies in your browser, but some features of the Services may not function properly.

7. Security

We implement industry-standard measures to protect your information, including:

  • Encrypted connections (HTTPS/TLS) for all traffic;
  • Hashing and salting of passwords;
  • Limited employee access to customer data;
  • Regular infrastructure security audits.

Despite our efforts, no online service is completely secure. You use our Services at your own risk.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request a copy of your information.
  • Correction: Request correction of inaccurate or outdated information.
  • Deletion: Request deletion of your personal data, subject to legal or operational retention needs.
  • Opt-out: Choose not to receive non-essential communications.

To exercise these rights, contact us at [email protected]

9. Data for Free and Paid Services

Free accounts may be subject to additional monitoring to prevent abuse (such as anti-spam or anti-bot detection).
Paid accounts receive the same privacy protections but may also be used for aggregated analytics to help improve service performance and reliability.
We never sell or share identifiable customer data for marketing purposes.

10. International Data Transfers

Our servers and systems are located in the United States. By using our Services, you consent to the transfer and processing of your data in the United States, regardless of your country of origin.

11. Children’s Privacy

TMC Servers does not knowingly collect personal information from individuals under 13 years of age.
If we learn that we have inadvertently collected such data, we will delete it promptly.

12. Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.
If changes materially affect your rights, we will notify you via email or dashboard notice.
Continued use of our Services after such notice constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, data handling, or your rights, please contact us:

📧 [email protected]
🌐 https://tmcservers.com
📍 TMC Servers – Hillsborough County, Tampa, Florida, United States